Andysah Putera Utama Siahaan, Wiko Pratama, Juliyandri Saragih, Muhammad Indra, and Muhammad Wahyudi, “Evaluation of Information Technology Service Governance Using the ITIL Method : A Strategy for Improving Business Intelligence Efficiency at Bank Rakyat Indonesia”, IJCTS, vol. 2, no. 1, pp. 01–09, Nov. 2024.