Andysah Putera Utama Siahaan, et al. “Evaluation of Information Technology Service Governance Using the ITIL Method : A Strategy for Improving Business Intelligence Efficiency at Bank Rakyat Indonesia”. International Journal of Computer Technology and Science, vol. 2, no. 1, Nov. 2024, pp. 01-09, doi:10.62951/ijcts.v2i1.115.