Implementation of IT Governance in the Design of Expert Systems for Improving Library User Services

Muhammad Wahyudi; Darmeli Nasution

doi:10.62951/ijies.v1i2.117

Authors

Muhammad Wahyudi Pembangunan Panca Budi University
Darmeli Nasution Pembangunan Panca Budi University

DOI:

https://doi.org/10.62951/ijies.v1i2.117

Keywords:

IT, Governance, Expert, Systems, COBIT 5.0

Abstract

The integration of IT Governance and expert system design offers transformative benefits for enhancing library user services. This research employs the COBIT 5.0 framework to align IT strategies with library objectives while developing an expert system tailored for personalized recommendations. The findings indicate that the expert system significantly improves operational efficiency, service accuracy, and user satisfaction by using user profiles to recommend relevant materials and streamline the borrowing process. Testing revealed high user satisfaction levels, with 96.6% finding the system effective and 100% confirming its efficiency. Additionally, IT Governance ensures strategic integration between technological infrastructure and service quality objectives, enabling data-driven decision-making. The study also highlights challenges, such as the need for robust data management and user training, suggesting areas for future improvement. Recommendations include incorporating machine learning to enhance system intelligence, conducting regular evaluations to maintain system relevance, and testing the scalability of this approach across various types of libraries. By integrating IT Governance with an expert system, this research sets a strong foundation for modernizing library services to better meet user expectations in the digital era.

References

Aasi, P., Rusu, L., & Vieru, D. (2017). The role of culture in IT governance five focus areas: A literature review. International Journal of IT/Business Alignment and Governance, 8(2), 42–61. https://doi.org/10.4018/ijitbag.2017070103

Alloy Software. (n.d.). 5 stages of the ITIL service lifecycle: A simple guide to better IT service management. Alloy Software. [Online]. Available: https://www.alloysoftware.com/blog/itil-lifecycle/

Buono, P., Costabile, M. F., Guida, S., & Piccinno, A. (2002). Integrating user data and collaborative filtering in a web recommendation system. Eindhoven University of Technology, 2266, 315–321. https://doi.org/10.1007/3-540-45844-1_29

Evani, N. A., & W, P. A. (2022). Preparation for the implementation of SNI ISO/IEC 20000-1 to support the improvement of service quality in the field of infrastructure and information security of Pusdatin BSN. Ind. Eng. Online J., 11(04). [Online]. Available: https://ejournal3.undip.ac.id/index.php/ieoj/article/view/36089

Hasibuan, P. R., Honggowibowo, A. S., & Wintolo, H. (2012). Expert system for book borrowing recommendation at Adisutjipto Technology College Library Yogyakarta with collaborative filtering method. Compiler, 1(1). http://dx.doi.org/10.28989/compiler.v1i1.8

ITGD. (n.d.). The differences between COBIT, TOGAF, and ITIL that you must know. IT Governance Indonesia. [Online]. Available: https://itgid.org/perbedaan-cobit-togaf-dan-itil-yang-wajib-anda-ketahui/

ITGID. (n.d.). A thorough analysis of IT governance. ITGD | IT Governance Indonesia. [Online]. Available: https://itgid.org/insight/artikel-it/kupas-tuntas-tata-kelola-it-it-governance/

Kaban, I. E. (2009). Information technology governance (IT governance). CommIT (Communication Information Technology Journal, 3(1), 1. https://doi.org/10.21512/commit.v3i1.505

Kaniawulan, I. (2012). IT governance study to increase public service operational productivity. CCIT (Creative Communication and Information Technology Journal, 06(01), 47–56. https://doi.org/10.33050/ccit.v6i1.377

Kulkarni, S., & Rodd, S. F. (2020). Context-aware recommendation systems: A review of the state of the art techniques. Comput. Sci. Rev., 37, 100255. https://doi.org/10.1016/j.cosrev.2020.100255

Kumar, A., & Thambidurai, P. (2010). Collaborative web recommendation systems: A survey approach. Global Journal of Computer Science Technology, 9(5), 30–35. [Online]. Available: https://www.academia.edu/93471813/Collaborative_Web_Recommendation_Systems_A_Survey_Approach

Kurniawan Ritonga, R., & Firdaus, R. (2024). The importance of management information systems in the digital era. JICN J. Nusant Intellectuals and Scholars, 1(3), 4353–4358. [Online]. Available: https://jicnusantara.com/index.php/jicn

Listiyono, H. (2008). Designing and creating expert systems. J. Technol. Inf., 13(02), 115–124.

Marimin. (2005). Decision support systems and expert systems. Bogor: IPB Press.

Muliani, A. (2023). Information technology governance (1st ed.). Medan: PT Cahaya Rahmat Rahmani. [Online]. Available: http://repository.uinsu.ac.id/17760/1/Buku%20Tata%20Kelola%20Teknologi%20Informasi.pdf

Nova, R. D. R., & Dompak, T. (2024). Utilizing information technology in realizing good governance in Batam City government. Pros. Seminar. Nas. Soc. Science. and Technol., 06, 303–307. [Online]. Available: https://ejournal.upbatam.ac.id/index.php/prosiding/article/view/9350

Prakom Banjarmasin City. (2020). ITIL (Information Technology Infrastructure Library). Pranata Komputer Banjarmasin City. [Online]. Available: https://prakom.banjarmasinkota.go.id/2020/10/itil-information-technology.html

Rexy. (n.d.). ISO 20000 vs ITIL: Comparing IT service management standards. ISO Center Indonesia. [Online]. Available: https://isoindonesiacenter.com/iso-20000-vs-itil-memlengkap-standar-manajemen-layanan-ti/

Seppewali, A., Mulyo, W. H., & Riswan, R. (2023). Expert system for diagnosing Suzuki Smash Titan 115 cc motorcycle damage using the forward chaining method. J. Technol. and Sist. Inf. Business, 5(1), 13–20. https://doi.org/10.47233/jteksis.v5i1.728

Sugiyono, M. (2019). Educational research methods (Quantitative, Qualitative, Combination, R&D and Educational Research). Bandung: Afabeta.

Suhendi, H., & Supriadi, A. (2020). Expert system for diagnosing anxiety disorders using website-based certainty factor method. Naratif Journal of National Research, Applied and Technology Information, 2(2), 13–23. https://doi.org/10.53580/naratif.v2i2.94

Taher, M., Golung, A., & Senduk, J. J. (2019). Implementation of the online public access catalog (OPAC) information retrieval system of the theological library of the Indonesian Christian University of Tomohon to facilitate information search for users. Daily Acts of the Commun., 03(01). [Online]. Available: https://ejournal.unsrat.ac.id/v3/index.php/actadiurnakomunikasi/article/view/25460

Webb, P., Pollard, C. E., & Ridley, G. (2006). Attempting to define IT governance: Wisdom or folly? In Proceedings of the 39th Annual Hawaii International Conference on System Sciences (Vol. 8, pp. 194a-194a). [Online]. Available: https://api.semanticscholar.org/CorpusID:7487167

Wibowo, A. (2021). Becoming a smart technopreneur. Semarang: University of Computer Science & Technology (STEKOM University). [Online]. Available: https://digi-lib.stekom.ac.id/assets/dokumen/ebook/feb_B82BOtvuWwUoi5qdyUnL7LyV7949c7RehTGi8DiEkwjSqd8E-nzcSJA_1681467393.pdf

Wijaya, Y. D. (2021). Security evaluation of Pasdeal information system based on information security index (US) ISO/IEC 27001:2013. J. Sist. Inf. and Inform., 4(2), 115–130. https://doi.org/10.47080/simika.v4i2.1178